How payments work

How you are charged

When you place an order, MILKRUN takes an authorisation for the total cart value (products) + the delivery fee. This may appear as pending on your bank account..

Once an order is packed and your invoice is emailed to you, the correct amount is charged/settled using the same payment method. 

This may be the same or less then the authorised amount depending on adjustments such as out of stock items, substituted items of a lesser value or variable weighted items like meat.
 

Upon settlement the pending/authorised amount should be removed from your bank statement and replaced with the charge/settlement amount , i.e. the total cost of your order that’s been packed and supplied. This is how we ensure that you are only pay for what you receive.

 

Item "out of stock" - do I get a refund?

If an item is not supplied and marked out of stock, you do not need to request a refund. The charge/settlement amount should be adjusted to reflect the out of stock item. You can see on your invoice the "adjustment" amount that will show the deduction.

Item "substituted" with lower value item - do I get a refund?

If an item is substituted with a lesser value item, you do not need to request a refund. The charge/settlement amount should be adjusted to reflect the difference in value. You can see on your invoice the "adjustment" amount that will show the deduction.

We will never charge you more for a substitution for a higher value item.
 

Potential issues

• You see a pending amount and a charge amount from MILKRUN
  • Contact your bank to release the pending amount. This has been held by your bank to ensure the amount can be deducted by MILKRUN upon settlement and should be removed once the charge/settlement takes place.
  • If the pending amount has not been removed after 3 days, request to be transferred to an agent or email us at [e-mail]
• You have 2 pending amounts and only placed 1 order
  • If you have placed only one order and there are two pending amounts before order is packed and amount is charged/settled, request to be transferred to an agent or email us at [e-mail]