MILKRUN is committed to being leaders in delivering alcohol in the safest and most responsible way possible, adhering to all guidelines. If you are currently not able to order alcohol it may be due to one of the following issues.
Order limit reached
To promote the safe and responsible delivery of alcohol, MILKRUN allows a maximum of 4 alcohol orders within a 7-day rolling period. If you trigger the limit, you will see this notification at checkout: "You've reached your 7-day alcohol order limit of 4. Please removed liquor items to continue."
Order Returned
If you see the notification below, it means a MILKRUN order containing alcohol has been returned. In this case, you will be unable to order alcohol through MILKRUN until the next day.
If you believe there was a valid reason for the return (e.g. entering the wrong delivery address), please contact our friendly customer support team using one of the following options:
- Email: help@milkrun.com
- Live Chat: Available through the "Contact Us" section of the MILKRUN app
- Phone: 03 660 1190
Alcohol and Pharmacy Products
Alcohol and pharmacy products are unable to be purchased together. If your cart contains alcohol and pharmacy products, a notification will be displayed at checkout and you will need to remove the alcohol or pharmacy items to continue to checkout.
Self-Exclusion
If you see the notification below, it means your account has been self-excluded from ordering alcohol.
MILKRUN customers can choose to opt out of viewing or ordering alcohol through the Self-Exclusion feature. Self-Exclusion can be managed via the MILKRUN app or website and takes effect immediately.
If you wish to remove your Self-Exclusion, you can request this by emailing us at responsibility@milkrun.com. The removal will take at least 24 hours and can only be actioned by a specialised team who monitor the email above.