After entering in your delivery address, if alcohol is available in your area, you will see the category on the homepage of the MILKRUN app.
Important information you need to know:
- You must be 18 or older to purchase alcohol and provide your date of birth before checkout.
- You will be required to show a valid New Zealand or Overseas Passport, New Zealand Drivers License, Kiwi Access Card or a valid 18+ Card to the delivery partner upon delivery. Unfortunately, digital documents or photographs are not accepted.
- The delivery partner will capture a scan of your proof of age document for verification purposes of the document type, DOB and expiration date. The delivery partner will not be able to access the image and will be deleted shortly after verification.
- Orders are unable to be left unattended.
- Orders will not be delivered if the delivery partner determines signs of intoxication.
- Alcohol and pharmacy items can not be ordered together.
FAQs
Why can I not see alcohol on MILKRUN?
Alcohol is currently limited to the Auckland area and from 5 stores. Currently customers in these areas of Auckland City, Grey Lynn, Mt Eden, Greenlane and Ponsonby can order alcohol. We anticipate expanding soon!
What hours is alcohol available?
Alcohol is available on MILKRUM from 8AM to 8PM, 7 days a week.
What happens if my alcohol item(s) is out of stock?
We are unable to substitute alcohol so if there is no stock available of what you ordered and you will not be charged. The rest of your order will still be delivered.
What happens if I am not home or unable to meet the delivery partner? Can you leave alcohol unattended?
All orders that contain alcohol are required to have the delivery partner capture a scan of your proof of age document. We are unable to leave the order unattended. If you are unavailable, your order will be cancelled, returned and refunded.
If I miss the delivery, can I have it redelivered?
We are unable to redeliver orders with alcohol. Please note, if you were refused delivery for showing signs of intoxication, you will need to wait until the next day to place another order containing alcohol.
The delivery partner refused to deliver.
Alcohol is unable to be delivered to customers who show signs of intoxication or left at your door unattended. To comply with the Responsible Service of Alcohol Legislation, the delivery partner will use their best judgment to determine intoxication. If a delivery partner determines you may be intoxicated, we will be unable to deliver the order. You will be refunded and we will not be able to redeliver it.
Why has my alcohol order been cancelled?
Unfortunately, the entire order will be cancelled and refunded if:
- Unavailable when order is being delivered
- Unable to present a valid Proof of Age Document
- The receiver of the order is underage
- The receiver of the order has displayed signs of intoxication
The entire order will be returned and refunded, this may include your groceries.
Why did the delivery partner scan my proof of age document? Can the delivery partner see it? Is it on the delivery partner's phone?
MILKRUN partners with a third-party delivery partner to deliver MILKRUN orders containing alcohol. They verify the ID by requiring the delivery driver to scan the ID for the relevant details (document type, date of birth and expiration date). The driver does not have access to the scan of your ID and they did not take a picture of your ID.
Your name, date of birth and expiry date from your ID may be encrypted and retained by our delivery partners for compliance purposes, though the scanned image and any other data collected from the ID will be deleted shortly after your age is verified.
More information is available in the MILKRUN Collection Notice and in the MILKRUN Terms and Conditions.
What do I do if I want to exclude myself from ordering alcohol?
If you wish to exclude yourself from alcohol, simply log in to your MILKRUN account and head to your "My Account" page. In the app this is accessed by clicking the circle in the top right with the letter from your first name in it, on website click the the text beginning with "Hi [Name]" in the header.
How do I remove my self-exclusion from alcohol?
Send an email to responsibility@milkrun.com with your request. Please note this takes a minimum of 24 hours and can only be actioned by a specialised team. We are unable to remove the exclusion over the phone or Live Chat.
My recent MILKRUN order has exceeded the order limit, what does this mean?
While we understand this restriction can be a bit frustrating, please understand that it has been a policy we have implemented to help us better ensure that we are taking the necessary precautions to serve alcohol responsibly.
More info on our Responsible Service of Alcohol policies here.